Meet the people behind the deals

The difference between an auction that works and one that frustrates people is usually not the software. It is whether there is somebody to ring.

What a specialist actually does

Each lot is assigned to one agent who stays with it from listing to delivery. They can answer condition questions the listing does not cover, chase a history report, confirm exactly when a lot opens, walk a first-time bidder through increments, sort out an invoice, and organise transport after the win.

When it is worth calling

Before you bid, if anything in the file is ambiguous — a photo that raises a question, an unclear title note, or a mileage figure that does not match the wear. After you win, if payment timing or collection needs coordinating. And at any point if you are new to this and want someone to explain what happens next.

Why one name rather than a queue

A support queue makes you explain your situation from scratch each time. A named specialist already knows which lot you are asking about and what stage you are at. It is a small structural difference that removes most of the friction from a purchase that involves several moving parts.

Finding yours

The assigned specialist and their direct number sit on every lot page, alongside their availability. There is also a general desk line if your question is not about a specific vehicle.