Caile Auto Auction Group

Contact desk

Ask about a lot, account, payment, or transport.

The support desk routes messages to the right specialist so buyers can keep moving through the auction flow.

Hours Mon-Fri 10am-6pm, Sat 10am-2pm ET
Office 2000 NE 28th St, Fort Worth, TX 76106

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Fastest route

If the question is tied to an active lot or a payment deadline, call the desk instead of waiting for email.

Call central desk

Quick answers

When is my invoice issued?
Winning bidders usually receive an invoice within one hour of the lot closing.
Can I arrange shipping?
Yes. Transport can be coordinated after payment and release approval.
Do I need an account to browse?
No. Browsing is open; bidding and Buy Now need a verified account.

Buyer notes

Verified feedback from recent bidders.

4.3 (6 reviews)
★★★★★

bid on a 2016 ford f150 last month and honestly wasnt sure what to expect since ive never done an online auction before. mike walked me thru the whole thing on the phone, even called me back after hours when i had a dumb question about shipping. truck showed up exactly as described. will be back for another one for sure

Derek S. Aug 2026
★★★★

Picked up a Honda Civic for my daughter's first car. The process was smooth and the price was significantly better than what we were quoted at two local dealerships. My only complaint is the pickup window felt a bit tight, but they were very accommodating.

Amanda K. Aug 2026
★★★★★

james is honestly the reason i keep coming back to this site!! bought a subaru outback in march and a jeep wrangler in june, both times he was SO patient with my million questions. both cars are great, zero surprises

Brianna T. Aug 2026
★★★

It's a decent platform. I purchased a Chevy Silverado that runs fine but had a few scratches that weren't very clearly visible in the listing photos. Joel was helpful when I called and offered a small credit, which I appreciated.

Owen W. Aug 2026
★★★★★

first time auction buyer here and i was NERVOUS lol. lexi made it so easy though, explained the bidding increments and even told me when to hold off so i didn't overpay. got a 2019 toyota camry for a great price

Melissa V. Jul 2026
★★★★

Good experience overall. I bought a used BMW 3 Series and the title paperwork took a little longer than expected. The car itself is excellent and drives like new.

Nathan P. Jul 2026